Service Contracts - Photuris Ltd

At Photuris, we understand that when it comes to ensuring the safety, compliance, and security of your site, it is crucial that your systems are operating at peak performance 24/7. To achieve this, equipment lifecycle monitoring is an essential part of the turnkey preventative planned maintenance (PPM) solutions we provide to hundreds of customers across the UK. This proactive monitoring allows us to identify any potential issues or signs of obsolescence early, and offer you options to bring your systems back up to full working order, ensuring they are always operating at their best.

While preventative maintenance is an effective way to detect and address slow-building issues or gaps left by previous contractors, even the best systems can experience failure at times. That’s why, alongside our thorough maintenance checks, Photuris ensures that you have access to our expert engineers on-call 365 days a year, ready to respond within a specified timeframe to resolve any issues that may arise. Whether it’s a technical fault, system failure, or any unexpected disruption, we are always ready to attend your site promptly and provide immediate remediation, restoring your system to full functionality with minimal disruption.

With Photuris, you can be confident that your systems are in expert hands, supported by our comprehensive lifecycle monitoring and a dedicated team of engineers always ready to act when you need them most.

Please note, any service procedures outlined on this page are not comprehensive and do not represent our official scope of works. For a full breakdown of our services and to ensure your specific needs are met, please contact your account manager directly for more detailed information.

Automatic Fire Detection

Fire detection and alarm systems (FD&A) are intricate and vital systems that consist of multiple serviceable components, all of which must be regularly maintained to ensure optimal performance and compliance. At Photuris, we take a thorough approach during every service visit to ensure your fire alarm system is functioning at its best and fully compliant with the necessary regulations.

During a typical service visit, we carry out a comprehensive range of checks, including:

Operation of Automatic Fire Detectors, Manual Call Points, and Sounders: We test a certain percentage of fire detection devices (dependant on your service schedule) to ensure they respond properly to simulated fire conditions, and that manual call points and sounders are functioning correctly to alert everyone on-site.
Capacity Tests on Sealed Lead Acid (SLA) Batteries: We conduct tests on the batteries within fire alarm panels, power supplies, sounder controllers, and other components, ensuring that they are able to supply the necessary power in the event of a mains failure.
Wireless Device Battery Checks (where applicable): If your system includes wireless devices, we will check their batteries via the relevant panel or translator to ensure they are at full charge and will function correctly when needed.
Operation of All Panel Functions: We check all the functions of the fire alarm panel, including indicators, buttons, isolation switches, and any other controls, to ensure they are working as intended. Any faults with the panel’s operation are identified and addressed.
Compliance with BS 5839: We will ensure that your system is fully compliant with the relevant version of BS 5839, the British Standard for fire detection and alarm systems. Any areas of non-compliance will be noted, and we will provide recommendations for remedial action to bring your system into full compliance.
Device Lifecycles: We assess the age of all devices in your system, taking into account the manufacturer’s recommended lifespan. If any devices are nearing or have surpassed their recommended lifecycle, we will inform you of the need for replacement or upgrade.

Once our engineers have completed the checks, you will receive a detailed service document outlining the findings, including whether any issues were identified. If we find any areas requiring attention, your dedicated account manager or one of our estimators will contact you with a remedial quote, outlining the necessary steps and costs to resolve any issues and bring your system back to full functionality.

Emergency Lighting

Emergency lighting systems are a critical component in ensuring the safety of building occupants in the event of power loss or any other emergency. These systems provide essential illumination for escape routes, enabling people to navigate safely even in total darkness. Today, most emergency lighting systems utilise self-contained lighting units, where each light features its own battery. These batteries are kept fully charged 24/7, so they are always ready to operate in the event of an emergency. However, because these batteries maintain a high level of charge continually, regular testing is crucial to ensure they can provide the required backup power for the specified time – typically 3 hours.

During an emergency lighting service, one of our skilled engineers will carry out a thorough inspection of your system. This includes a visual walk-round of your site, where they will ensure that all emergency lights are free from damage, are clean, and display a functioning charging indicator. Our engineers will then simulate a power failure by switching off the power to the emergency lighting system for a predetermined period. During this time, the engineer will leave the lights to drain their batteries and will conduct another walk-round to check that no lights have failed.

Once the test is complete, the engineer will reconnect the power to the system, bringing all lights back on. They will then prepare or update (depending on if we’ve been to your site before) a detailed asset list and a comprehensive service report, which will include any issues identified and recommendations for remedial actions if necessary. This thorough approach ensures that your emergency lighting system is fully operational and compliant with the relevant regulations, giving you peace of mind that your building is prepared for any emergency situation.

Fire Extinguishers

Our comprehensive fire extinguisher servicing covers a wide range of checks and tests to ensure compliance with the latest regulations, including BS 5306. During each service, our qualified engineers will thoroughly inspect the condition of your extinguishers, checking for any signs of wear, damage, or corrosion. They will also ensure that the correct type of extinguisher is in place for the specific risks present on your site.

Our servicing process includes:

Visual Inspection: Checking for any physical damage, leaks, or missing parts.
Pressure Check: Ensuring the pressure gauge is within the correct range.
Weight Measurement: Verifying the weight of the extinguisher to ensure it has not lost any contents, ensuring it is still fit for use.
Tamper Seal Replacement: Replacing tamper seals as needed to ensure your extinguisher is secure and ready for use.

After completing the service, you’ll receive a detailed service report and a maintenance label affixed to the extinguisher, providing proof of service and highlighting any necessary actions or replacements. This ensures your business stays compliant with fire safety regulations, and your fire extinguishers are fully functional and prepared for any emergency.

Fire Suppression

Our specialised fire suppression systems provide reliable, effective solutions to protect valuable assets, equipment, and people from fire hazards. We offer servicing for a range of suppression systems, including high pressure water mist, FM200, and Ansul systems, each tailored to meet the unique needs of your site.

Our partnership with Fogtec allows us to offer the most advanced water mist suppression systems for both rolling stock and buildings. As the exclusive Fogtec rolling stock partner in the UK, we are able to provide cutting-edge fire suppression systems that use fine water mist to suppress fires quickly and efficiently while minimising water damage.

Our fire suppression servicing includes:

Inspection and Testing: Our qualified engineers will inspect all components of your fire suppression system, ensuring that each part is operating as it should. This includes checking the nozzles, pressure gauges, and control panels to ensure they meet the manufacturer’s specifications.
System Activation Testing: We simulate a test activation of the system to ensure all components, including detection and suppression solenoids, are working correctly and will activate in the event of a fire.
Component Replacement: Any faulty or worn-out components, such as nozzles, cylinders, or valves, will be identified and replaced to ensure your system remains fully operational.
Compliance Check: We ensure that your fire suppression system meets all current fire safety regulations and standards, including any site/vehicle specific requirements.

After each service, you’ll receive a comprehensive service report and maintenance certificate, detailing the condition of your system and any necessary actions or replacements. We ensure your system is in top working order and ready to respond when needed, providing you with peace of mind knowing your site is protected by the latest in fire suppression technology.

Public Address

Whether you’re operating in a rail depot, factory, or any other high-risk environment, having a reliable PA system is essential for safety and security. Our comprehensive PA system servicing ensures that your system is always functioning at its best, so you can maintain clear communication when it’s needed most.

Our PA system servicing includes:

System Inspection: Our engineers will carry out a thorough inspection of your PA system, checking for faults or wear in both hardware and software. This includes speakers, amplifiers, microphones, and any other components to ensure everything is in working order.
Audio Quality Test: We assess the audio quality and clarity of the system, ensuring that sound levels are consistent and clear throughout your premises.
Power and Connectivity Check: For both traditional and IP systems, we ensure that all components are receiving the correct power supply and that connectivity is intact. This ensures seamless operation, whether your system is wired or connected via a network.
Functionality of Emergency Features: We test emergency features of the system, such as automatic announcements or alarms, ensuring they trigger as required and provide clear, intelligible messages in emergency situations.
Compliance Check: We ensure your PA system meets the necessary regulations and standards, including compliance with fire and safety protocols.
Integration with Other Systems: If your PA system is integrated with other safety or security systems, such as Public Address Voice Alarm (PAVA) systems or fire alarm systems, we ensure full integration is functioning correctly, so that alarms and emergency messages are relayed seamlessly.

After the service, we provide a detailed service report, documenting the system’s condition and any actions required to maintain or improve performance. Our engineers will also provide you with a maintenance certificate, confirming that your PA system is fully operational and compliant.

CCTV

Our comprehensive CCTV system servicing ensures that your cameras and monitoring systems are always operating at their best, providing you with round-the-clock protection.

Our CCTV system servicing includes:

Camera Inspection: We carry out a thorough inspection of all cameras, checking for any physical damage, dirt, or obstructions that could impact the quality of the footage. We also ensure that the camera lenses are clean, and the angle of view is correctly aligned.
Image Quality and Clarity Test: We assess the video quality, ensuring that all cameras are capturing clear and sharp images. We will test the resolution, colour accuracy, and contrast levels to ensure optimal performance in both daytime and low-light conditions.
System Functionality Check: Our engineers will test the overall functionality of the system, ensuring that all cameras are connected and transmitting footage to the monitoring system without any interruptions. We check for any faults in the network, DVR/NVR units, and storage devices.
Hard Drive and Storage Check: We inspect and test the hard drives or storage devices, ensuring that footage is being recorded correctly and that there is adequate storage capacity for your needs. We also ensure that the system is overwriting footage according to your retention policies.
Power Supply Check: We ensure that the cameras and the recording system are receiving a reliable power supply, ensuring continuous operation without any interruptions.
Remote Access and Monitoring: If your CCTV system includes remote access or mobile monitoring capabilities, we test these features to ensure that you can view footage from your smartphone, tablet, or computer as needed.
Compliance Check: We ensure your CCTV system complies with relevant legislation, including data protection and privacy laws. This includes checking that the system is properly configured for the security of sensitive information.

After servicing, you will receive a comprehensive service report and maintenance certificate detailing the system’s condition, any necessary actions, and recommendations for improvements. This ensures that your CCTV system is operating at full capacity, providing you with peace of mind knowing that your premises are being securely monitored.

Intruder Alarms

A reliable intruder alarm system is crucial for the safety of your property, assets, and personnel. Our comprehensive intruder alarm servicing guarantees that your system remains fully functional and prepared to activate promptly in the event of a security breach.

Our intruder alarm system servicing includes:

System Inspection: Our engineers will perform a full inspection of your intruder alarm system, checking all components including detectors, sensors, control panels, and sirens for any signs of wear, damage, or malfunction.
Test Activation: We will test the alarm system to ensure that all sensors are working correctly, triggering the appropriate response from the control panel and notifying you or the monitoring centre if needed.
Battery Check: We will check the condition of the system’s batteries, particularly those in backup power units, to ensure they are fully charged and capable of maintaining the alarm’s functionality during a power failure.
Control Panel and Communication Check: We will test the control panel and any communication systems (including phone lines or internet connections) to ensure they are properly transmitting alarm signals to monitoring stations or emergency contacts.
Compliance Check: We will ensure that your intruder alarm system meets all relevant UK regulations and standards, including any specific requirements for insurance compliance and security accreditation.
System Integration Check: If your intruder alarm system is integrated with other security systems (such as CCTV or access control), we will ensure that all components are communicating correctly and functioning together seamlessly.

Once the servicing is complete, you will receive a detailed service report and maintenance certificate, outlining the condition of your system and any recommended actions or replacements. Our engineers will also provide a quotation for any necessary remedial works, ensuring your system continues to provide the highest level of protection.

Access Control

Our comprehensive access control servicing guarantees that your system remains in optimal condition and operates seamlessly to protect your premises.

Our access control system servicing includes:

System Inspection: Our engineers will carry out a thorough inspection of your access control system, checking all components such as card readers, keypads, biometric scanners, door controllers, and locks for any signs of wear or malfunction.
Functionality Test: We will test all access points to ensure that the system is correctly allowing authorised personnel entry while preventing unauthorised access. This includes checking the system’s response to valid and invalid access attempts.
Battery Check: We will inspect the backup power batteries to ensure they are fully charged and capable of providing uninterrupted service in case of a power failure.
Software Update & Configuration Check: Our engineers will ensure that your system’s software is up to date and correctly configured to meet your operational requirements, including setting up user permissions and access schedules.
Door Lock Test: We will test all electric locks to ensure they operate smoothly, locking and unlocking as expected. If any issues are detected, we will provide recommendations for repair or replacement.
Compliance Check: We ensure your system complies with relevant UK regulations and industry standards, including any legal requirements related to data protection, health and safety, and fire safety.
System Integration Check: If your access control system is integrated with other security systems such as CCTV or intruder alarms, we ensure all systems are communicating effectively, providing a comprehensive security solution.

After the servicing is complete, you will receive a detailed service report and maintenance certificate, outlining the condition of your system, any issues found, and recommendations for improvements or upgrades.

Electrical Inspection

Regular Electrical Installation Condition Reports (EICRs) and Portable Appliance Testing (PAT) are crucial for ensuring that your electrical systems and equipment are safe to use and comply with UK regulations. Our professional testing services are designed to identify any potential hazards, minimise risks, and ensure your workplace meets the required health and safety standards.

EICR (Electrical Installation Condition Report):

Comprehensive Inspection: Our qualified engineers will carry out a detailed inspection of your entire electrical installation, including circuits, wiring, switchgear, distribution boards, and earthing systems.
Electrical Safety Test: We will conduct a series of tests to assess the integrity and safety of the electrical installation, identifying any issues such as outdated wiring, overloaded circuits, or faulty connections that may pose a risk.
Compliance Check: We ensure that your electrical installation complies with the latest edition of the IET Wiring Regulations (BS 7671) and other relevant safety standards. Any non-compliances will be highlighted in the report, and we will provide recommendations for remedial action.
Certification: After completing the inspection and testing, you will receive a detailed EICR report, confirming the condition of your electrical installation. The report will clearly outline any issues found, including any urgent repairs or upgrades needed, along with a summary of compliance with current regulations.

PAT Testing (Portable Appliance Testing):

Visual Inspection: Our engineers will start by visually inspecting all portable electrical appliances, including plugs, cables, and connectors, to identify any signs of damage or wear.
Testing Appliances: We will conduct a series of tests to check the electrical safety of each portable appliance, ensuring they are working properly and pose no risk of electric shock or fire. This includes checking for insulation resistance, earth continuity, and polarity.
Labeling & Certification: Each appliance tested will be labelled with a pass or fail sticker, and you will receive a detailed PAT test certificate. The certificate will outline the appliances tested, the results, and any required corrective actions if an appliance fails the test.
Compliance & Record Keeping: We ensure that all appliances are tested in line with the Health and Safety Executive (HSE) guidelines and The Electricity at Work Regulations 1989. Our reports provide you with clear documentation for insurance, compliance, and audit purposes.

Both EICRs and PAT testing are vital for maintaining a safe working environment, reducing the risk of electrical accidents, and ensuring your business remains compliant with legal and insurance requirements.

Uninterruptable Power Supplies

We understand the critical role that uninterrupted power supply (UPS) systems play in keeping your business operational during power outages or electrical disturbances. Whether you’re protecting sensitive data, vital equipment, or mission-critical systems, a reliable UPS ensures that power is maintained, preventing downtime and equipment damage. Our comprehensive UPS servicing and maintenance ensures your system remains in peak condition, ready to perform whenever needed.

Our UPS servicing and maintenance includes:

System Inspection: Our engineers will perform a thorough inspection of your UPS system, including all internal and external components such as batteries, power distribution units (PDUs), cooling systems, and electrical connections.
Battery Test: Batteries are the heart of any UPS system. We will test the health and capacity of your UPS batteries, checking for signs of wear or degradation and ensuring they are capable of providing backup power for the required duration.
Load Testing: We perform load testing to ensure your UPS is capable of handling the required load during an emergency. This test simulates a power failure to verify that the UPS can provide the necessary backup power.
Electrical Testing: Our engineers will test the incoming and outgoing power, including all connections, wiring, and circuit breakers, to ensure there are no faults or signs of wear that could affect the UPS’s performance.
Performance Check: We will assess the overall performance of your UPS, ensuring that it is operating efficiently and providing consistent voltage regulation, surge protection, and power conditioning.
Firmware & Software Updates: Our team will check and update any necessary firmware and software to ensure that your UPS system remains compatible with the latest technologies and offers optimal performance and reliability.
Cleaning & Maintenance: To prevent overheating and extend the lifespan of your UPS system, we will clean the unit and remove any dust or debris that may have built up, ensuring the cooling system operates effectively.
Compliance Check: We ensure that your UPS system complies with all relevant UK regulations and industry standards, including safety and electrical requirements, giving you peace of mind that your system is both effective and compliant.

After servicing, you will receive a detailed service report outlining the condition of your UPS system, any issues discovered, and recommendations for any necessary repairs or upgrades.